1. About these terms
These terms apply to everyone who buys or uses a Bali Rewards Club membership, and to anyone using this website. By creating an account or purchasing a membership you agree to them.
We may update these terms as the club grows. The version shown on this page is always the current one.
2. Your membership
A membership gives you access to member discounts and offers at partner businesses listed in the app for the duration of your plan.
Memberships are personal. Your membership card and member ID are for your own use and must not be shared, sold or transferred.
Your membership starts as soon as payment is confirmed and ends on the expiry date shown in your dashboard.
3. Billing and renewals
Prices are shown in Indonesian Rupiah (IDR) and charged through our payment provider. You choose a monthly, 6-month or 12-month plan at checkout.
Recurring plans renew automatically on the renewal date using the payment method you saved, unless you cancel before that date.
You can cancel future renewals at any time. Cancelling stops the next charge; your current paid period continues until it expires.
4. Refunds
All plans are non-refundable once activated. This includes monthly, 6-month and 12-month memberships, membership extensions and physical card orders.
If you were charged in error or something went wrong with your payment, contact support and we will look into it personally.
5. Partner discounts
Discounts and promotions are provided by independent partner businesses, not by Bali Rewards Club. Offers, opening hours and availability can change at any time.
Some offers require a booking in advance, and some partners exclude certain items or days. Always check the partner's page before you visit or book.
Not every partner offers loyalty points. Bali Rewards Club is not responsible for the quality, safety or conduct of any partner business.
6. Points, receipts and rewards
Points are awarded for verified visits to participating partners when you submit a valid receipt. Points have no cash value and cannot be transferred between accounts.
Receipts are reviewed and may be checked against the partner's records. Submitting a false, altered or duplicate receipt may result in points being removed and your account being suspended without refund.
Rewards are subject to availability and may be changed or withdrawn.
7. Referrals and cash back
Members earn commission on the first membership purchase made with their referral code: 10% for Basic members and 20% for VIP members.
Cash back can be withdrawn once your balance reaches 50.000 IDR. Payouts are made to the bank details you provide and are usually processed within a few business days.
Self-referrals, fake accounts and other abuse of the referral program will void any commission earned.
8. Your account
Keep your login details private. Only one device may be signed in to an account at a time, signing in elsewhere ends the previous session.
You are responsible for everything done through your account. Tell us straight away if you think someone else has access to it.
9. Acceptable use
Don't misuse the service: no fraud, no scraping, no attempts to break or bypass our systems, and no abusive behaviour towards our team or partner staff.
We may suspend or close accounts that break these rules, without refund.
10. Liability
We provide the membership platform as-is and do our best to keep it accurate and available, but we can't guarantee uninterrupted service or that every listed offer will always be honoured.
To the extent permitted by law, our liability to you is limited to the amount you paid for your current membership period.
11. Contact
Questions about these terms? Reach us through the Support page in the app and we'll get back to you.