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Privacy Policy

Last updated: January 2025

1. Information We Collect

  • Account information: your name, email address, phone number, date of birth and profile photo.
  • Membership information: your membership tier, member ID, start and expiry dates.
  • Transaction information: payments for membership, receipts you submit, points earned and rewards redeemed.
  • Usage information: partner businesses you visit, discounts claimed and pages you view in the app.

2. How We Use Your Information

  • To create and manage your membership and digital membership card.
  • To verify your membership when a partner business checks your member ID.
  • To process payments, renewals and refunds where applicable.
  • To calculate loyalty points, referrals and reward redemptions.
  • To send you offers, new partner alerts and service updates.

3. Sharing With Partner Businesses

  • When you present your membership at a partner business, we confirm only that your membership is valid and which tier you hold.
  • We do not share your email address, phone number or payment details with partner businesses.

4. Payment Processing

  • Membership payments are handled by a secure third-party payment processor.
  • We never store your full card details on our servers.

5. Data Security

  • We use encryption in transit, access controls and regular reviews to protect your information.
  • No system is perfectly secure, so we ask that you keep your password confidential.

6. Data Retention

  • We keep your information for as long as your membership is active and for a reasonable period afterwards to meet legal and accounting obligations.

7. Your Rights

  • You may access, correct or delete your personal information at any time.
  • You may opt out of marketing messages without losing membership benefits.
  • You may request an export of your data.

8. Cookies

  • We use essential cookies to keep you signed in and analytics cookies to understand how the app is used.

9. Children's Privacy

  • Our membership is not intended for anyone under 17 years of age.

10. Changes to This Policy

  • We may update this policy from time to time. Material changes will be announced in the app before they take effect.

Contact Us

Questions about this policy? Email us at hello@baliclub.com or message us on WhatsApp.