Refunds & Cancellation

1. What you are charged

Membership prices are shown in Indonesian Rupiah (IDR) on the membership page and again on the checkout screen before you pay. The price you see is the full price; there are no hidden fees.

Monthly plans are charged every month. 6-month plans are charged once every 6 months. Yearly plans are charged once every 12 months. Physical membership card orders are a one-off charge.

2. Automatic renewal

Recurring plans renew automatically on the renewal date shown in your dashboard, using the card you saved at checkout. We charge the same plan price unless we told you about a price change in advance.

Your renewal date is always visible in your dashboard under Membership & billing.

3. How to cancel

Open your dashboard, go to Membership & billing and choose Turn off auto-renew. That is all that is needed; there is no phone call or form.

Cancelling stops the next charge only. Your membership stays fully active until the end of the period you already paid for, and your card, discounts and points keep working until that date.

You can turn auto-renew back on at any time before the period ends.

4. Refunds

Because membership benefits are available immediately, memberships are non-refundable once activated. This includes monthly, 6-month and yearly plans and membership extensions.

Physical card orders can be cancelled for a full refund until the card has been produced and dispatched. Once it has shipped it cannot be refunded.

Reward redemptions are non-refundable once we have issued the voucher or confirmed the booking. If a reward cannot be fulfilled, we return the points to your account in full.

5. When we do refund

We refund in full if you were charged twice for the same period, if you were charged after cancelling, if a technical fault on our side stopped you using your membership for the whole period, or if we close your account without cause.

Approved refunds are returned to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

6. Partner business packages

Partner packages are billed monthly and can be cancelled from the business portal. Cancelling stops the next monthly charge; the current month is not refunded.

Downgrades take effect at the end of the current billing month. Upgrades take effect immediately and are charged on the new price from that point.

7. Contact us

For anything about billing, cancellation or a refund, email support@balirewardsclub.com from the address on your account. Include your member ID so we can find your payment quickly.

We reply to billing questions within 24 hours.